FAQ
APPOINTMENT BOOKING & LOGISTICS
We are located in Boston’s Back Bay neighborhood at 115 Newbury Street in suite 303. Take the elevator to the third floor and turn right when you exit the elevator and you’ll see our front door.
Monday: 10am - 6pm
Tuesday: 10am - 7pm
Wednesday: 10am - 5pm
Thursday: 10am - 7pm
Friday: 10am - 6pm
Saturday: 10am - 5pm
We’ll be adding dedicated retail hours soon for those needing to stop in to stock up on product and other skin care goodies!
There are plenty of meters/street parking in the Back Bay neighborhood. Just make sure to give yourself plenty of time to find a parking spot. If you’re short on time, we suggest valeting at The Lenox Hotel on the corner of Exeter and Boylston ($35). It’s about a five minute walk from the hotel to MLA.
The easiest way for you to book your appointment is through our Vagaro booking site. We also share any last-minute available appointments on our instagram which are first come, first served.
If your preferred date/time is not available please add yourself to our waitlist via Vagaro. If that preferred date/time should open up, Vagaro will automatically notify you that the time is now available for you to book an appointment.
A consultation is not required for first time clients. However, you are able to book one if you would like a consult prior to your first service.
You can also book a consult if you’d like dedicated time to talk through updating your current product regimen without getting a facial treatment.
At this time Meredith’s schedule is almost fully booked but she does take on a limited number of new clients each year. When she does have availability for new clients or in the off chance there is a last minute opening/cancelation we will post on Instagram stories. However, after that treatment Meredith may request that you book all future appointments with Sabrina, our other amazingly talented aesthetician.
Canceling or rebooking your service more than 48 hours in advance of your appointment can be done through Vagaro.
If you are canceling or rebooking within 48 hours of your appointment, you will need to contact us directly via phone (call or text). Cancelation fees will be incurred - please see our detailed cancelation policy below.
Because we are a small-business we do have a strict cancellation policy. We appreciate your understanding and
cooperation when it comes to cancellation fees in order to keep our business operating smoothly.
We require at least 48 hours notice to reschedule or cancel your appointment. Notice given less than 48 hours
will be subject to a 50% fee of the booked service. Same-day cancellations or no-shows will result in a 100%
fee of the booked service. We will make an effort to fill your time slot and if we are successful we will not
charge a cancellation fee. We never enjoy enforcing this policy. By booking an appointment at MLA, you agree
to this cancellation policy and authorize us to charge your credit card on file for any cancellation fees.
All service sales and gift card sales are final.
We stock Biologique Recherche in our studio for purchase when you come in for your treatment. We also will have dedicated retail hours coming soon to purchase and pick-up product.
You can also visit ourPurchase Biologique Recherchepage on our website and fill out the “Purchase BR” form which gives your the ability to purchase BR products and pick them up in studio or have them shipped to you.
We stock SkinBetter Science in our studio for purchase when you come in for your treatment. We also will have dedicated retail hours coming soon to purchase and pick-up product.
You can also shop online and have products shipped to you by creating an account on skinbetter.com using this link.
In order to shop on skinbetter.com you must have our studio aligned with your account.
We do not offer refunds on products unless an allergic reaction occurs. If a return is necessary, the product must be returned within 15 days of the purchase and the client will receive a credit toward another product. There are no credit card/cash refunds.
